Privacy Policy

Last updated: this policy applies to the current version of the AERVANA platform.

Information we collect

• Account information such as your email address and, if you provide it, your name, phone number and country.
• Search information such as the routes, dates, passenger counts and cabin classes you look up.
• Booking information such as your booking reference, itinerary and passenger details associated with a booking.
• Technical information such as device type and basic usage data needed to operate and secure the service.

How we use information

• To return flight results, tracking information and booking details you request.
• To create and secure your account and to communicate about your journey.
• To maintain, troubleshoot and improve the reliability of the platform.

Booking lookups

Booking details are only returned against a valid, unique booking reference. A flight number alone will never return passenger names, contact details or ticket information.

Data protection

Access to stored data is controlled at the database level. Account records are readable only by the account holder, and administrative access is restricted to authorised roles. Credentials and service keys are held server-side and are never exposed to the browser.

Retention

We keep account and booking records for as long as your account is active or as needed to provide the service and meet legal or accounting obligations.

Your choices

• You can update your account details at any time while signed in.
• You can request deletion of your account and associated profile data.
• You can contact us with any question about how your information is handled.

Contact

For privacy questions, use the details on our contact page. We aim to respond to every request we receive.